Terms and Conditions of Sale

1. Introduction
These General Terms and Conditions of Sale (T&Cs) govern all orders placed on the Lilit Fleurs website (www.lilitfleurs.eu). By placing an order, the customer unreservedly accepts these conditions. Lilit Fleurs reserves the right to modify the T&Cs at any time, with the applicable conditions being those in effect on the date of the order.

2. Products
Lilit Fleurs offers fresh flower bouquets, floral arrangements, and various decorative items for sale. The product photographs on the website are non-contractual and may differ from reality depending on the seasons, availability, and the craftsmanship of each creation.

3. Adding Alcohol to Orders
When a bottle of wine is added to a bouquet, the sale is subject to Belgian law, which prohibits the sale of alcohol to minors under the age of 18. The delivery person is authorized to request an identity document to verify the recipient’s age. If the recipient is a minor, the bottle will not be delivered, and no refund will be issued for this item, as the costs are non-refundable.

4. Orders
Orders can be placed online at www.lilitfleurs.eu. After validation, the customer will receive an email confirmation. Lilit Fleurs reserves the right to cancel or refuse an order in the event of an existing dispute with the customer or for any other legitimate reason.

5. Delivery Methods
All deliveries are carried out exclusively by Lilit Fleurs couriers, ensuring a careful and personalized service.

• Same-day delivery or on a selected date: When ordering, the customer selects a date and time slot available on an interactive calendar.
• Some flowers require a 48-hour delivery period, which is specified at the time of ordering.
• Click and Collect: Orders can be picked up at one of Lilit Fleurs’ four stores in Brussels.

6. Prices and Special Conditions
The prices displayed on the website are in euros, including VAT, excluding delivery costs. Discounts or special offers may be applied under the conditions stated at the time of purchase. These offers cannot be combined.

7. Specifics for Valentine’s Day and Mother’s Day
On Valentine’s Day and Mother’s Day, flower prices increase due to higher supplier costs, affecting florists. At Lilit Fleurs, we maintain high-quality standards:

• Generous bouquets made of fresh flowers.
• Special and carefully prepared packaging.
• Increased attention to detail for each order.
• Additional customization options to make each bouquet unique.

These adjustments reflect our commitment to quality and your satisfaction.

8. Payment
Orders must be paid online by credit card or any other payment method available on the website. Transactions are secured using SSL encryption.

9. Return Policy and Complaints
Since flowers and floral arrangements are perishable, returns are not accepted. Any complaints must be addressed to customer service within 24 hours of delivery.

10. Intellectual Property
All content on the website www.lilitfleurs.eu is protected by intellectual property rights. Any unauthorized reproduction is prohibited.

11. Data Protection
The data collected is used solely for processing orders and improving customer experience. Lilit Fleurs complies with Belgian data protection regulations.

12. Applicable Law and Jurisdiction
These T&Cs are governed by Belgian law. Any dispute will be submitted to the courts of Brussels.

13. Contact
For any inquiries, customer service is available by phone at 0487 11 81 18 or by email at fleurslilit@lilitfleurs.eu.