Terms and Conditions of Sale
1. Purpose and acceptance of the general terms and conditions
These general terms and conditions of sale (GTC) govern the sale of products and, where applicable, the services offered by Lilit Fleurs via its website www.lilitfleurs.eu.
Any order placed via the website implies that the customer has read and accepted these general terms and conditions before confirming their order.
The applicable general terms and conditions are those in force at the time the order is placed. Any subsequent amendment to these general terms and conditions shall only apply to orders placed after their publication.
These general terms and conditions apply without prejudice to mandatory legal provisions that the consumer may invoke.
2. Products and floral arrangements
Lilit Fleurs offers, in particular, fresh flower bouquets, floral arrangements, plants, accessories and, where offered on the website, complementary products.
As flowers are natural products and floral arrangements are made by hand, the photographs displayed on the website are provided for illustrative purposes only.
The composition actually delivered may differ in terms of variety, colour, shape, size or arrangement depending on the season, availability from producers and suppliers and the quality of the flowers available at the time of preparation.
When a specific flower, variety or other element is unavailable, Lilit Fleurs may replace it with an element of comparable quality, value and appearance, while making every effort to respect as closely as possible the style, volume, main colours and value of the arrangement ordered.
3. Flower and plant subscriptions
Lilit Fleurs may offer different subscription plans for flowers or plants.
4. Orders
Orders may be placed via the website www.lilitfleurs.eu, depending on the products, options, delivery areas and availability offered at the time of the order.
Before final confirmation, the customer may check the contents of their order, the address, the selected delivery or collection method, any applicable charges and the total amount to be paid.
Confirmation of the order implies an obligation to pay.
After confirmation of the order and, where required, after receipt of payment, Lilit Fleurs shall send the customer an electronic order confirmation.
Lilit Fleurs may refuse or cancel an order for a legitimate reason, including in the event of a payment problem, an obviously incorrect or inaccessible address, reasonable suspicion of fraud, the material impossibility of fulfilling the order or a previous unresolved dispute, without prejudice to the consumer’s legal rights.
5. Prices
Prices are indicated in euros and include VAT where applicable.
Delivery charges are not necessarily included in the price of the products. Where applicable, they are communicated to the customer before confirmation of the order.
Delivery charges may depend, in particular, on the area, distance and delivery address.
For subscriptions, delivery charges are indicated according to the conditions of the selected plan.
Promotions, discounts and special offers are subject to the conditions stated with the offer. Unless otherwise indicated, they cannot be combined.
6. Delivery
Lilit Fleurs carries out deliveries using its own delivery personnel, unless another delivery method is expressly indicated at the time of the order.
The customer is responsible for the accuracy and completeness of the delivery address and, where applicable, for the information necessary to allow access to the delivery location.
The recipient’s contact details must be sufficiently precise to allow the bouquet or ordered product to be handed over.
The customer selects, where offered, a delivery date and time slot. The times indicated are indicative and may be affected, in particular, by traffic, weather conditions, accidents, roadworks, access difficulties, strikes or periods of high demand.
A preparation period may be required before delivery.
For a delivery involving personal handover, the recipient is requested to be present at the indicated address at the time of delivery.
If the recipient is absent, the delivery person may contact the recipient and/or the customer in order to facilitate the handover of the product or to seek a reasonable solution.
A request to change the delivery address made after the delivery person has departed or during the delivery does not constitute an automatic option of the order. Lilit Fleurs may accept or refuse such a change depending on the material and organisational possibilities at the time, including the delivery person’s availability, route, traffic, additional distance and the area concerned.
When a new address is exceptionally accepted, additional delivery charges may be applied depending on the new address, additional distance and delivery conditions.
When additional charges are required, they are communicated to the customer and must be accepted before the delivery person makes the additional journey.
Lilit Fleurs may refuse a new address located outside its usual delivery area or where the change makes it materially impossible or unreasonable to continue the delivery under the planned conditions.
The delivery person is not required to hand over the order to a person, shop, bar, restaurant, reception desk, establishment or any other third party that has not been previously accepted by Lilit Fleurs as the place or person of handover.
The delivery person may, in particular, refuse to leave the bouquet in a place where its storage, security or subsequent handover cannot reasonably be guaranteed.
When delivery cannot be completed, Lilit Fleurs may, depending on the circumstances and its availability, offer a new delivery attempt or another solution allowing the order to be handed over or collected.
Lilit Fleurs may, where possible, offer collection of the bouquet or product from one of its shops. Where offered following a delivery attempt, this solution constitutes an alternative solution and does not retroactively modify the delivery method selected when the order was placed.
As flowers are perishable products, Lilit Fleurs cannot guarantee their preservation for an indefinite period when delivery cannot be completed for reasons beyond its control.
In the event of incorrect or incomplete information provided by the customer, Lilit Fleurs may attempt to contact the customer. A new delivery or additional journey may result in additional charges, to the extent permitted by law.
Delivery of a good shall be deemed to have been completed in accordance with the applicable legal rules when the good is actually handed over to the consumer or to a third party designated by the consumer, subject to the applicable mandatory legal provisions.
7. Click & Collect – Collection in store
When the “In-store collection” or “Click & Collect” option is offered, the customer may choose to collect their order free of charge from a participating Lilit Fleurs shop indicated at the time of the order.
In-store collection constitutes a delivery method distinct from delivery to the recipient’s address.
When availability confirmation is required, the customer must wait for this confirmation before going to the shop.
When collecting the order, an identity document or order confirmation may be requested.
8. Identity verification
In order to prevent fraud and ensure the security of orders, Lilit Fleurs may, where reasonably necessary, request an identity document upon delivery or collection.
When an age check is legally required for the handover of a product, in particular for an alcoholic beverage, the product concerned will not be handed over if the legal conditions are not met.
9. Alcohol
When alcoholic beverages are offered with certain orders, their sale and handover are subject to the applicable Belgian legislation.
The delivery person may request an identity document in order to verify that the recipient is legally authorised to receive the product.
If the legal conditions for handover are not met, the alcoholic product concerned will not be handed over.
Mandatory legal provisions relating to the sale of alcohol shall prevail over these general terms and conditions.
10. Payment
Payment is made using the payment methods offered on the website at the time of the order.
Payments may be processed by an external payment service provider. In such cases, banking details are processed in accordance with the terms and privacy policy of the relevant payment service provider.
The order may be prepared or fulfilled after payment has been confirmed where required.
Subscriptions and recurring payments
When the customer subscribes to a subscription with recurring payments, payments are made according to the frequency and conditions accepted at the time of registration.
In the event of a failed recurring payment, Lilit Fleurs may suspend future deliveries until the payment has been regularised, after informing the customer.
11. Cancellation of orders
Any request for cancellation must be communicated to Lilit Fleurs as soon as possible.
When the order has not yet been prepared, Lilit Fleurs may cancel the order where legally permitted.
When preparation or fulfilment of the order has already begun, in particular for a floral arrangement specially made for the customer or for a delivery scheduled for a specific date, cancellation may be subject to the applicable legal provisions and the nature of the product ordered.
The consumer’s legal rights remain fully applicable.
12. Right of withdrawal
For distance contracts, the consumer generally has a statutory withdrawal period of 14 calendar days, unless a legal exception applies.
Given the nature of the products offered by Lilit Fleurs, certain orders may fall within legal exceptions to the right of withdrawal, in particular where they concern goods that are liable to deteriorate or expire rapidly, or goods made according to the consumer’s specifications or clearly personalised.
Where the right of withdrawal is legally excluded, this exclusion shall be applied in accordance with the legal provisions in force.
Where the right of withdrawal applies, Lilit Fleurs shall provide the consumer with the information and procedures legally required.
13. Complaints and conformity of products
Lilit Fleurs pays particular attention to the quality and freshness of its flowers and arrangements.
Given the perishable nature of flowers, the customer is invited to report any difficulty concerning the condition, conformity or quality of the order as soon as possible, preferably within 24 hours of receipt.
This reporting period is intended to enable Lilit Fleurs to quickly assess the condition of the flowers and seek an appropriate solution. It does not affect the rights granted to the consumer under mandatory legal provisions.
Any complaint may be sent to:
[fleurslilit@lilitfleurs.eu](mailto:fleurslilit@lilitfleurs.eu)
0487 11 81 18
Where necessary to examine a complaint concerning the condition of a product, Lilit Fleurs may request photographs or other information enabling the problem to be assessed.
14. Legal guarantee
When the customer acts as a consumer, they benefit from the applicable legal rights concerning the statutory guarantee of conformity of goods.
These general terms and conditions neither limit nor exclude the consumer’s rights arising from mandatory Belgian legal provisions.
The statutory guarantee applicable to consumer goods applies under the conditions and for the period provided for by Belgian legislation.
15. Liability and circumstances beyond Lilit Fleurs’ control
Lilit Fleurs uses reasonable means to prepare and deliver orders in accordance with the information provided at the time of the order.
However, Lilit Fleurs cannot be held liable for consequences directly related to incorrect or incomplete information provided by the customer, including an incorrect address, an incorrect telephone number or the absence of the recipient, to the extent permitted by law.
Nor can Lilit Fleurs guarantee exact compliance with a delivery time when circumstances beyond its control affect normal delivery conditions, including exceptional weather conditions, accidents, roadworks, major traffic congestion, strikes or other unforeseen events.
Nothing in this article is intended to limit the consumer’s legal rights.
16. Intellectual property
The texts, photographs, logos, illustrations, graphic elements, creations and other content appearing on the website www.lilitfleurs.eu are protected by the applicable intellectual property provisions.
Any unauthorised reproduction, distribution, modification or use of this content is prohibited, unless prior authorisation has been granted or otherwise provided for by law.
17. Protection of personal data
Personal data collected in connection with orders is processed in accordance with the applicable regulations on the protection of personal data.
This data may be used in particular for order processing, payments, preparation, delivery, subscription management, invoicing, customer service and, where the legal conditions are met, commercial communications.
The customer’s rights and detailed information concerning the processing of personal data are set out in Lilit Fleurs’ privacy policy.
18. Customer service and amicable settlement of disputes
For any question, request or complaint concerning an order, the customer may contact Lilit Fleurs:
Telephone: 0487 11 81 18
E-mail: [fleurslilit@lilitfleurs.eu](mailto:fleurslilit@lilitfleurs.eu)
In the event of a problem, the customer is invited to contact Lilit Fleurs’ customer service first in order to seek an amicable solution.
19. Applicable law and competent courts
These general terms and conditions are governed by Belgian law.
Mandatory consumer protection provisions applicable to the customer remain fully in force.
If a dispute cannot be resolved amicably, the competent courts shall be determined in accordance with the applicable legal rules.
Nothing in these general terms and conditions deprives the consumer of the right to bring proceedings before a competent court under mandatory legal rules.
20. Contact
Lilit Fleurs
Telephone: 0487 11 81 18
E-mail: fleurslilit@lilitfleurs.eu
Website: www.lilitfleurs.eu
